FAQ

 

Q: What is a Sukajan?
A: Sukajan is a type of Japanese souvenir jacket that became popular after World War II. These jackets typically feature intricate embroidery and colorful designs.

Q: Are your Sukajans authentic vintage pieces?
A: Yes, all of our Sukajans are authentic vintage pieces sourced from Japan.

Q: How do I know if a Sukajan will fit me?
A: We provide detailed measurements for each Sukajan in the product description. Please measure yourself and compare your measurements to the ones provided to ensure a proper fit.

Q: Can I return a Sukajan if it doesn't fit?
A: Yes, you can return a Sukajan for a refund or exchange within 14 days of the purchase date. Please see our return policy for more information.

Q: How should I care for my Sukajan?
A: We recommend hand-washing your Sukajan with mild detergent and cold water. Hang or lay flat to dry. Do not bleach or tumble dry. 

Q: Will my Sukajan look exactly like the one in the photo?
A: Due to the nature of vintage items, each Sukajan is one-of-a-kind and may vary slightly in color from the picture. This could be due to the light circumstances  

Q: How do you source your Sukajans?
A: We  hand-pick authentic vintage Sukajans and ship them from Japan out to the Netherlands using out trusted suppliers in Japan.

Q: Do you offer international shipping?
A: Yes, we offer international shipping. Shipping rates and delivery times may vary depending on your location.

Q: Can I request a specific design or color for a Sukajan?
A: Unfortunately, we cannot fulfill specific requests for Sukajan designs or colors as each one is a unique vintage piece that we source based on availability.

Q: How can I contact customer service?
A: You can reach our customer service team by email at [email] or by phone at [phone number]. We are available to answer your questions Monday through Friday from 9am to 5pm EST.

If you have any further questions or concerns, please don't hesitate to contact us.
Thank you for shopping at Birei Japan.